Promoting consumers? rights, prosperity and wellbeing are core values of the EU, and this can be reflected in its laws. Membership of the European Union ensures extra protection for consumers.
Here Catalyst Entrepreneur illustrates 10 basic principles of how European Union law protects every client, irrespective of where they live within the European Union.
Catalyst Entrepreneur International virtual assistant explains the minimum level of protection all European Union countries should, in line with EU law, provide consumers. The details of precisely what their rights are ? and the way they can apply them ? can vary from country to country depending on how they have implemented the European Union rules in their national regulation.
Note for the readers: National client protection laws might ? in some cases ? offer you a higher level of protection.
1. Get what you would like, where you want.
Fancy a shopping trip to a city in another European Union country? EU regulation entitles you to ?shop until you drop? without having to fret regarding paying customs duty or extra VAT when you come home. This is applicable whether or not you physically move to the opposite country to shop or whether or not you order product over the Web, by post or telephone.
Generally, the authorities in your state cannot stop you importing a product which you have got lawfully purchased in another EU country. But, a few exceptions apply to merchandise like hearth-arms or morally offensive items.
2. If it doesn?t work, send it back.
What if you get a new television set and it immediately breaks down? Under EU law, if a product you get does not conform to the agreement you made with the seller at the time of purchase, you’ll be able to take it back and have it repaired or replaced. Alternatively, you’ll be able to raise for a worth reduction, or an entire refund of your money. This is applicable for up to 2 years after you take delivery of the product. And for the first six months when delivery, the burden of proof is on the vendor ? not the consumer ? to prove that the merchandise sold conformed with the contract of sale.
This principle that the product should ?conform with the contract of sale? additionally protects you if what you get isn’t what you agreed to buy. As an example, if what you agreed to buy was antique furniture and what you are sent is copy, you’ll send it back.
To be followed…
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